Return and Refund Policy

Thank you for choosing Haight Bourbon Shop. Our goal is to provide you with exceptional whiskey products and ensure your complete satisfaction with every purchase. Should you need to return a product for a refund, please review our Refund Return Policy below.

Refund Eligibility: To qualify for a refund, please ensure that your return meets the following criteria:

  1. Return Period: Initiate the return process within 30 days from the date of purchase. Returns requested after this period may not be accepted.
  2. Item Condition: The product must be unused, undamaged, and in its original packaging. Please include all accessories, manuals, and other items in the return package.
  3. Proof of Purchase: Provide a valid proof of purchase, such as an order confirmation or receipt, when requesting a refund.

Return Process: To start a return and request a refund, follow these steps:

  1. Contact Customer Support: Reach out to our customer support team via email at sales@haightbourbon.com or by phone at +1(209) 779-5602. Provide your order details, including the order number, item(s) for return, and reason for the return.
  2. Return Authorization: Our team will guide you through the return authorization process and may request additional information or documentation as needed.
  3. Packaging: Carefully package the item(s) for return, ensuring secure protection during transit. We recommend using the original packaging when possible.
  4. Shipping: You are responsible for return shipping costs. Use a reputable carrier with tracking and insurance for the returned items. We are not liable for lost or damaged return shipments.
  5. Refund Processing: Upon receipt and inspection of the returned item(s), we will initiate the refund process if they meet the eligibility criteria.

Refund Options: Refunds may be issued in the following ways, depending on circumstances and your preference:

  1. Original Payment Method: Refunds will be credited back to the original payment method used for the purchase, such as credit card, debit card, or other electronic payment methods.
  2. Store Credit: Alternatively, you may opt to receive a store credit for the refunded amount, which can be used for future purchases on our website.

Refund Timeframe: Once your return is received and approved, we will process your refund promptly. Please allow up to 13 business days for the refund to reflect in your account. Processing times may vary depending on your payment provider.

 

Contact Us: For questions, concerns, or assistance with a refund or return, contact our customer support team via email at sales@haightbourbon.com or by phone at +1(209) 779-5602 during business hours. You can as well go through our shipping policy.

Please note that this Refund Return Policy is subject to change without notice. Review this policy periodically for updates.

Thank you for choosing Haight Bourbon Shop. We value your business and are committed to providing excellent customer service.